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Moon a Star?
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Moonland – Buy a Piece or an Acre on the Moon
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DO YOU POST YOUR ITEMS VIA. POST?
At the moment the only available delivery option is digitally delivered.
WHERE IS MY GIFT KIT?
You can find the certificate as an attachment on your email. The gift kit can be located as a download link in the body of the email text.
HOW CAN I PLACE AN ORDER?
Each order is unique to the Moon Register. Once you finish the online form, an experienced employee will then handle everything, this includes:
Preparation of paperwork and electronic transmission of all necessary data to the Moon Registry database and preparation of certificate and gift set.
IS EACH LOT NUMBER UNIQUE?
Yes. We only ever assign one lot number per order!
HOW LONG IS THE DELIVERY TIME?
We deliver by PDF within 24 hours via email. If you have not received your certificate within that time, please email orders@moonregister.com
I WAS EXPECTING A PHYSICAL PRODUCT TO BE DELIVERED
Yes. Every star coordinate is only allocated once, to a unique registration.
Where is my gift pack?
If you haven’t received the digital star pack by email within 24 hours please contact orders@moonregister.com
I CAN’T MANAGE TO PLACE AN ORDER (TECHNICAL PROBLEM)
Please email orders@moonregister.com
I’D LIKE TO ENQUIRE ABOUT A REFUND.
If you are unhappy with your product, please reach out to orders@moonregister.com
We do not issue refunds for digital products once the order is confirmed and the product is sent on. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Contact us: If you have any questions about our Returns and Refunds Policy, please contact us at orders@moonregister.com
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE OR APP?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, credit card information or other details to help you with your experience.
WHEN DO WE COLLECT INFORMATION?
We collect information from you when you place an order or enter information on our site.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
HOW DO WE PROTECT VISITOR INFORMATION?
We do not use vulnerability scanning and/or scanning to PCI standards. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
DO WE USE 'COOKIES'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to keep track of advertisements. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
THIRD PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
We do not include or offer third party products or services on our website.
Google's advertising requirements can be summed up by Google's advertising principles. They are put in place to provide a positive experience for users.
We have not enabled Google AdSense on our site but we may do so in the future.
COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.
FAIR INFORMATION PRACTICES
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CONTACTING US
If there are any questions regarding this privacy policy you may contact us using at orders@moonregister.com.